Shipping Policy
Effective Date: 28 November 2025
At Succhi, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping guidelines below.
1. Delivery Coverage
We currently ship within:
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Malaysia (Peninsular & Sabah/Sarawak)
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International shipping available upon request (contact us for rates)
2. Processing Time
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Orders are processed within 1–2 working days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next working day.
During peak seasons, processing may take slightly longer.
3. Delivery Time
Estimated delivery duration after dispatch:
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Peninsular Malaysia: 2–4 working days
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Sabah & Sarawak: 3–7 working days
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International: Varies by destination (contact us for details)
4. Shipping Fees
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Shipping fees are calculated at checkout based on your location and courier rates.
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Free shipping promotions may apply during special campaigns.
5. Order Tracking
Once your order is shipped:
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You will receive an email or WhatsApp notification containing your tracking number.
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You may track your parcel through the courier’s website.
6. Incorrect Address / Delivery Issues
Please ensure your address details are correct before completing your order.
Succhi is not responsible for delays or failed deliveries caused by:
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Incorrect or incomplete address
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No recipient at the delivery location
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Unclaimed parcels
If a parcel is returned to us, the customer will be required to pay reshipping fees.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
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Contact us immediately at +60 18-6637 661 or nurfarahsyahirahm@gmail.com.
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Provide your order number and photo/video evidence (if damaged).
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We will liaise with the courier and assist with a replacement or resolution.
8. Contact Us
For any shipping-related questions or assistance, please reach out to:
Succhi
Phone: +60 18-6637 661
Email: nurfarahsyahirahm@gmail.com
